Last updated: 16th of November, 2025

At The Bathhouse Group, our products are created in small curated batches with intentional quality and care. As a boutique offering, we do not operate as a traditional retail store.

For this reason, all purchases are final.

No Refunds or Returns

We do not offer refunds, returns, exchanges, or store credit for any change of mind or incorrect purchases.

Please review product details carefully before completing your order.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of pick-up with photos and your order number.
Where possible, we will replace the item, subject to stock availability and in line with Australian Consumer Law.

Contact

For any product concerns:
albion@thebathhousegroup.com